Technology
Frequently Asked Questions
- Where can I find support for my device?
- Where can I find help with devices, Zoom, Google Meet, Google Classroom, Schoology, an iPad, or passwords?
- What if my student's device is damaged, needs repair or the charger is lost or missing?
- What if I don't have home internet access?
- What if I don't qualify for the Comcast program and still need internet access?
- Does my fifth- or ninth-grader get their own device and how do I make arrangements for that?
Where can I find support for my device?
Where can I find help with devices, Zoom, Google Meet, Google Classroom, Schoology, an iPad, or passwords?
What if my student's device is damaged, needs repair or the charger is lost or missing?
What if I don't have home internet access?
What if I don't qualify for the Comcast program and still need internet access?
Does my fifth- or ninth-grader get their own device and how do I make arrangements for that?
Chromebook Support at JRLP
JRLP provides Chromebook troubleshooting and support during designated times of the week. These windows are Monday, Wednesday and Friday from 11 a.m. to 3 p.m. During these times, we will diagnose and make note of damage, and exchange Chromebooks as needed.
Students who need to trade a Chromebook will need to come to the front desk during these designated times. Contact the school directly at 303-982-7015 if you are unable to come during one of these time windows.
Chromebook Cleanup
Step 1: Check for updates (Video)
- Click the puzzle piece in the top right corner
- Click on “Gopher Buddy,” which will check for updates
- Make sure you restart to complete the update
Step 2: Clear cookies (Video)
- Click the three dots in the top right corner
- Click on “More Tools”
- Choose “Clear Browsing Data”
- Select time range as “All Time” for Basic & Advanced, check all boxes
- Click “Clear Data”
Step 3: Clean up Extensions (Video)
- Click the puzzle piece in the top right corner
- Choose “Manage Extensions”
- Remove extensions you shouldn’t have, such as games, cursors, wallpapers and backgrounds
Step 4: Restart your device
- Hold down the power button until device powers off
- Wait 10 seconds and turn device back on
Still having issues? Try refreshing the computer. Do this by holding down the refresh button 🔃 and then tap the power button (sometimes it's on the side). Let go of the refresh button when the Chrome logo appears.
Note: If you have Spotify or games installed as apps, watch this video about removing them.
For more support, download Chromebook cleanup tips.
Contact Us
For technology support, contact the Jeffco Remote Learning Program tech support line at 303-982-7015. Families and students can get support for device troubleshooting or damaged devices, password resets, system questions and more.
Tech for Ed in Jeffco
Jeffco Public School’s 1:1 program provides first- through 12th-grade students in neighborhood and option schools a district Chromebook. This creates an equitable and sustainable model for technology-enabled classrooms that prepares students to thrive in a connected, digital world in alignment with the Jeffco Thrives Strategic Plan.
All students can access a district-purchased and managed Chromebook to personalize their learning. This closes the digital device divide and addresses the inequities in classrooms to transform learning.
Students in grades K-12 can also access a variety of digital applications and consistent tools that give them opportunities to demonstrate learning in creative and challenging ways. Each of the technology tools supports students as creators, collaborators and innovative problem solvers rather than as consumers of information.
The program also allows for professional development and learning for teachers to use the provided tools and devices to transform student learning experiences. Having consistent tools and opportunities for teacher training allows for more challenging learning and student engagement and deeper technology integration.
Digital Learning Applications in Jeffco
All students and teachers have access to premium digital learning applications with their Jeffco log-in credentials. A consistent core set of applications allows for student data privacy aligned to state legislation and seamless access for personalized learning. This includes single sign-on (SSO) and integration of applications.
TechForEd
Students can access a Jeffco-purchased and managed Chromebook to personalize their learning.
Tech Support
Jeffco families and students can get support for device troubleshooting, password resets, system questions and more.
Data Privacy & Security
Jeffco has adopted safeguards for student data privacy and security.
Digital Citizenship & Wellness
Jeffco prioritizes digital citizenship and promotes the safe, responsible use of technology.